Retrieving Username

Perform the following actions to retrieve your username:

Launch the appropriate URL (depending on the region) in Google Chrome.

• Cloud (US): https://stay.rguest.com

• Cloud (EMEA): https://stay.rguest.eu

Enter the tenant ID. The Login page will be displayed.

Click the Forgot User ID hyperlink. The Forgot Password screen will be displayed.

Click I Don’t Know My Username hyperlink. The Forgot Username screen will be displayed.

Enter the email address in the Email field.

Enter the phone number in the SMS field.

Click Next. Your username will be sent either via email or SMS.